Booking Conditions

Reservations made by our users through our website (“Website”) are governed by the terms and conditions (“The Terms”) described below. The reservation of services (“Service”) through implies full and unreserved acceptance by the user of the following conditions. These Terms do not cover the booking of our services by third parties outside the Website.

Please read these Conditions carefully before making a reservation on our Web Site. If you do not accept these Conditions, you will not be able to do it. Possibility of modification of these terms and conditions and of the commercial offer

COMPAÑIA DE PROMOSICONES Y PROYECTOS ESPECIALES, SA. You can modify at any time the conditions or offers published on your website (prices, products, promotions, and other commercial and service conditions). However, the modifications will in no case affect the reservations already made by our users.

How can I book on the web?

The reservation of our services by the user is made and perfected by following the reservation procedure described in this section. By reserving our services, you accept that communications with COMPAÑIA DE PROMOSICONES Y PROYECTOS ESPECIALES, SA. are mainly by electronic means.

To proceed to make a reservation on our website just follow these steps:

In order to make a reservation, the user must first select the date, number of rooms, people and the discount coupon if available.

Once the search is completed, the desired room is selected.

The next step is to complete a form with the personal data of the user making the reservation, including credit card information.

To close the reservation with COMPAÑIA DE PROMOSICONES Y PROYECTOS ESPECIALES, SA. You have to accept the reservation conditions, the legal notice, the privacy policy and our cookies policy.

The reservation will be perfected at the moment the user receives the confirmation that will reflect in detail the services that the user has reserved. This confirmation must be delivered upon arrival.

Price of services.

The price indicated at all times next to our services includes taxes. If there is a typographical error in any of the prices shown and if any user has made a purchase decision based on this error, we will communicate this incident immediately and the user will have the right to cancel his reservation without any cost on his part.


The amount will be paid upon arrival at the reception desk, but we ask for a credit card to guarantee the reservation. We will only charge the corresponding costs in case of cancellation with expenses.


Cancellations and modifications or no-shows after the day of booking will be charged 25 €.

Travel Insurance

We recommend that you make sure you have a good travel insurance policy that adequately covers incidents such as: medical visits, loss of luggage, etc.

Passports and Visas

All users, without exception (children included), must carry their corresponding personal and family documentation in order, be it a passport or ID, according to the laws of the country or countries being visited. It will be on their behalf when the trips require it to obtain visas, passports, vaccination certificates, etc. In the event that the granting of visas is rejected by any Authority, for particular reasons of the user, or their entry into the country is denied due to lack of the required requirements, or due to a defect in the required documentation, or for not being a bearer of the itself, the accommodation provider declines all responsibility for events of this nature, being borne by the consumer any expense that arises, applying in these circumstances the conditions and rules established for cases of voluntary withdrawal of services. All users, and especially non-EU users, are also reminded that they must ensure, before starting the trip, that they have complied with all the applicable visa regulations and requirements in order to be able to enter without problems in all the countries that go visit each other Children under 8 years of age must carry a written permit signed by their parents or guardians, in anticipation that it can be requested by any authority.

Quality commitment to our users

The client should bear in mind that COMPAÑIA DE PROMOSICONES Y PROYECTOS ESPECIALES, SA. We offer you a human capital, which is willing to help you in a personalized way. Our goal is the satisfaction of our customers with our products and to obtain the highest quality standards.

Data Protection Policy

You can consult our data protection policy in the following link “privacy policy“. Online dispute resolution platform

En cumplimiento de la obligación de información a los consumidores establecida en el Art. 14 del Reglamento (UE) 524/2013 sobre Resolución de litigios en línea en materia de consumo COMPAÑIA DE PROMOSICONES Y PROYECTOS ESPECIALES, SA. informs you that the European Commission provides an online dispute resolution platform that is available at the following link: =ES and where you can put your claims to try to reach an out-of-court solution, if you reside in the EU.

Applicable law and competent courts

The contracts for the purchase of Products through our Website and the controversies or demands that derive from them or that refer to their object or celebration (including litigation or non-contractual demands) will be governed by Spanish legislation.

The user waives its jurisdiction and expressly submits to the jurisdiction of the courts of S/C de Tenerife.